At The Fabric Social, social impact is the core of our business. All of our products are made in small batches and to the highest standard of quality possible. We provide product descriptions on every item to ensure you know what you are buying. As well, it is always recommended that you check the sizing on our items before you make a purchase. We want to be 100% sure that it will be the perfect fit for you!
While we care for our customers (you keep the looms moving!), we sadly, cannot refund everything. As well, we ask for your patience in the process. We are a small business operating with a minimal number of staff. We always try to get back to you ASAP.
All return policies include a 14 day period (30 days for international orders) in which in-store credit and/or exchanges can occur. Items must be unworn and have the hang-tags attached. We like to be as transparent as possible, so we’ll just tell you that we make very little profit off of sales items. Therefore, all sales are final.
If you are returning your item. Please mail it to:
The Fabric Social
17 Linden St
Please see below for more information on your choice to return the item.
Reason: Change of mind - We do not issue refunds or exchanges for a change of mind, we are just too small. We recommend gifting it to a friend or donating it to a charity. If you can sew, perhaps you can upcycle it into a new item that better suits you.
Reason: Wrong Size - We do allow exchanges for the same item in a different size. All we ask is that you include a return shipping envelope when posting the item. We always recommend using tracked shipping. TFS is not responsible for lost items. The item will be shipped back to you within 48 hours. If you require express shipping, please include an express shipping bag. If we no longer have the item in stock, we will issue you an in-store credit that is good for one year from the purchase date.
Reason: It’s faulty - Please keep in mind that all of our items are handmade and therefore none will be exactly the same as the rest. That’s part of the beauty. However, if the item is faulty, you can exchange the item or receive in-store credit. Faulty items will be looked at on a case-by-case basis. Please return the fault item to us and we will send you a new one.
Reason: It never turned up - All of our in-country items are sent with a tracking number from Australia Post. We send this number to you once the item has been shipped. We are not responsible for items which are delivered but not received. Please ensure that your post man knows the safest place to put items at your residence and that you have written the correct delivery address. If you are international, please let us know if you would like tracking included in the shipment. This may incur an extra charge.
No matter what the circumstance, please email firstname.lastname@example.org
. Let us know your situation and we will provide you with a solution that matches our policies. As well, we always want feedback on how much you loved or didn’t love (hopefully not) your item. This feedback is used to continuously improve our brand and to better serve our customers.
XO The Fab Sosh