Returns and Shipping

SHIPPING

Products are shipped within 48 hours of purchase.

RETURNS

If you are not happy with your purchase, you have 14 days from receiving it to place a return or exchange. Please note that we do not refund sales items, only regular priced items can be refunded.

Please email us at contact@thefabricsocial.com to notify of your intent to return or exchange your items.

Then send your item to:
12 Vale Street
East Melbourne, VIC 3002
Australia

The Fabric Social does not pay for return shipping. If you receive a refund, the original cost of shipping will be deducted from your refund.
We comply with all Australian consumer laws and will replace or refund items that are defective, not as described, or develop fault quickly.

As a note, if you purchased our eri-silk, please remember that your item is made from silk and it is hand loomed – IT IS DELICATE! Please ensure you follow the care instructions below.

Hand wash your item in a warm wash with a mild soap. For smoothest finish, warm iron from barely damp state on "wrong" side of fabric.

REFUNDS

Once your return is received and inspected, we will send an email to notify you that we have received your item. Your refund will be processed, and a credit will automatically be applied to your original method of payment. This process could take a few days. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


EXCHANGE

You have 14 days from receiving your item to make an exchange. Once your item is received we will process the exchange. You may be liable to pay for the difference in the price of the exchange if the item is not the same. The Fabric Social is happy to refund the difference of the item if the item is a lesser value than the original. As the purchaser, you will be billed for shipping of the item. The Fabric Social will not pay for the shipping on exchanges